Need a Call Answering Service

Article Written by: Herb Kimble

No matter what kind of business you have of your own, there is no doubt that a call answering service can make a big difference on how your customers perceive you. Right from the management gurus all the way to the people in the business for many years, all of them will agree that it is all about how you handle customer complaints that distinguishes whether or not you will be successful at what you do.

However, what is not being suggested is that you do not have to hire an entire customer service unit of your own. You can look for other economical options, especially if your business is not that large. Yes, you can recruit the services of an outsourced call center that will be able to handle a small business answering service quite easily, thanks to the years of experience that has been spent in this industry.

And there are different types of service that will be offered as well as there are varying levels of service that can be provided to make your customers happy. Right from a virtual receptionist all the way to a doctor’s answering service, you can find almost anything that you need from these situations.

All in all, what this means is that you can improve your business greatly by being able to use these services to please your customers. Just remember that it is all about the customer at the end of the day!

Bio: Herb Kimble is an entrepreneur in sales and marketing, who has expertise in everything from direct to telemarketing. Herb Kimble grew several businesses in the Philippines, and is considered a leading mind in sales and marketing. Check out Herb Kimble’s Pinterest page.

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Basic checklist for user interface and experience

Designing the user interface is now more important than ever and is one of the most critical roles in a web design team. Following is a basic checklist for user interface and user experience design of a website.

The first and foremost factor is to ensure that the team is happy with the design. If the product fail to excite the team behind the execution, then it would not create an impression in the market. Therefore, the product needs a team that believes in the choices they made.

Sometimes nothing will appear on screen, due to no search results, or lack of entries in the table. Therefore, you need to model out your blank states and then create UI to handle those moments.

You also need to account for every possible error state and then create a workflow that prevents that from happening. You cannot expect your users to figure out how a system works. You must help your user through the entire web browsing experience.

Whenever possible, for example when something is loading, you must show some animation that shows progress to the user that could help them know the exact time the loading is expected to finish.

Always use real data in your designs and ensure to test a dummy of the website with at least five potential end users. This will help to eradicate any glitches, before moving to a design phase.

Article by Rack Alley. You can host your website and other applications on tier one infrastructure with LA colocation of your own hardware or rented systems.


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How to Shop for a Video Wall System for Your Mission Critical Center

Summary: Budget shopping for new equipment doesn’t have to cost you an arm and a leg.

Running a command center requires allocating the necessary funds towards a functional video all to ensure data is being streamed and the operators have a quality system they can work with. This article discusses how you can shop for video wall equipment without using your entire budget.

Choose Features Your Operators Need

One of the most important aspects of creating a video wall system is figuring out what features are needed. First off, you’ll want to consult with the supervisor or manager that’s running the command center to break down a list of equipment that’s needed. Without the proper equipment, it’s nearly impossible for the operators to do their job.

However, when it comes down to it, it would be wise not to spend more than what is actually needed for your operations center workstations. Be sure to allocate your money towards equipment that you operators actually need, as oppose to it being a luxury. Remember, if it’s not helping your business, then you could be overspending.

Improving Other Areas of Your Command Center

If you have a set budget that you’re working with, you’ll want to consider the other aspects of your command center as well. Take the time to look at your budget, figure out what you’re willing to spend, and determine whether other areas of the center require an upgrade.

As a matter of fact, you may not even blow through our budget and still be able to increase your command center’s efficiency by making small upgrades here and there. ConstantTech.com, professional A/V integrators, recommend creating a checklist to see what needs to be upgraded around your center. This way, you’ll have a shopping list that you can always trim down – depending on what’s necessary.

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Google Assistant rolls out to all recent Android devices

Article written by Menlo Software

Google unveiled its new conversational assistant last year during the launch of its new Pixel phone. At the time, the assistant was launched as an exclusive to the Pixel, Home and its chat app Allo. Now Google is making the assistant available to anyone with an Android 6 or Android 7 based smartphone.

Most industry watchers did not expect the Google Assistant to be made publicly available to phones from other vendors so quickly. It was meant as a unique selling proposition for its Pixel line of smartphones. However, due in large part to the sudden increase in devices with Amazon’s Alexa, Google has been forced to change plans.

At CES 2017, Vendors announced Alexa support for smartphones, refrigerators, home appliances and even cars. The sudden spate of Alexa announcements caught everyone, including Google off-guard. These announcements meant that unless Google Assistant were made available, Alexa would be everywhere. Also, Alexa is open to third party developers. As a result, it has thousands of skills that users can apply to the device.

However, it is still not too late for Google.  It can push an update that activates the assistant on the Google application overnight. By leveraging its presence on Android, it can add more than a hundred million devices to its user base overnight. It would not be surprising to see several hundred million users by the end of the year.

This does pose a problem for its Pixel 2 smartphone, which will not have the assistant as an exclusive to boost sales.

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Identifying the “Critical” in Mission Critical

Summary: Critical components imply pieces that a business cannot live with. The same goes for command centers.

 

It’s quite puzzling to define whether a mission critical operations center is essentially critical in today’s evolving business world. Now, plenty of owners have their opinions based on their industry, and it may be true that it does vary from company to company. However, when identifying what’s truly critical for a business is a better way to break the argument down.

 

Misidentification

 

When department managers or business units are asked what functionalities are most important to them in a command center, they’ll typically respond with their most important operations. However, this is not true. The bread and butter behind critical operation lies in the actual integrated system that’s used to support the business, as opposed to the systems and components involved.

 

Don’t mistake this for slander in regards to the technological equipment utilized. They’re just as important as the center itself. However, this article discussed critical components that make the center what it is.

 

Downtime

 

It’s important for a facility manager to address certain areas that they cannot live with – certain areas where operations cannot be disrupted, or the success of the company will be jeopardized. The manager can simply assume that every operation that’s ongoing is considered critical. But, is it really? For instance, one of the most overlooked components is the emergency generator. Without one, a glitch in the power grid could cause the entire company to lose thousands of dollars by the minute.

 

Facility managers must be able to identify and comprehend what aspects of the command center are critical. Only then will they be able to improve the center’s overall ability to provide situational awareness and efficiency to a business without sacrificing anything in the long run.

 

Blog submitted by Constant Technologies, Inc.: Every command center requires equipment like LED video walls, operations center desks, and more. Let ConstantTech.com provide you with insight on how to create the perfect mission critical operations center.

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Basic computer security mistakes you should avoid

Most Hackers are successful not because they have unknown methods of breaking into other computers, but because most end-users of computers and organizations make common and basic mistakes. Here are the most common mistakes everyone should avoid:

Updates

Updates to Microsoft and Apple products are free. All you need is internet access and a bit of time to download and install the updates. Most users ignore the update popup and continue to use the computer. Always update all your devices, apps, applications, operating systems, and computers.

Older versions

Another issue that is similar to the above is keeping older versions of the software. Most developers only maintain the latest version of the particular application. Most users keep older versions to avoid buying a newer version. Just remember that the older application could be a vector for an intrusion into your systems.

Downloads

Downloading random applications online is another threat. There are so many download sites that you need to ensure that any program you download is from a known developer. Also, when you download known applications, always do so from the official site. Third-party download sites often add Malware and Adware to downloads before making them available.

Piracy

In a recent study, security researchers found that almost 90% of pirated software came with Malware. The offending Malware was written into the applications, making it impossible to remove. Saving a few bucks by downloading a pirated applications might open your computer up to Malware and even Ransomware.

 

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