Need a Call Answering Service

Article Written by: Herb Kimble

No matter what kind of business you have of your own, there is no doubt that a call answering service can make a big difference on how your customers perceive you. Right from the management gurus all the way to the people in the business for many years, all of them will agree that it is all about how you handle customer complaints that distinguishes whether or not you will be successful at what you do.

However, what is not being suggested is that you do not have to hire an entire customer service unit of your own. You can look for other economical options, especially if your business is not that large. Yes, you can recruit the services of an outsourced call center that will be able to handle a small business answering service quite easily, thanks to the years of experience that has been spent in this industry.

And there are different types of service that will be offered as well as there are varying levels of service that can be provided to make your customers happy. Right from a virtual receptionist all the way to a doctor’s answering service, you can find almost anything that you need from these situations.

All in all, what this means is that you can improve your business greatly by being able to use these services to please your customers. Just remember that it is all about the customer at the end of the day!

Bio: Herb Kimble is an entrepreneur in sales and marketing, who has expertise in everything from direct to telemarketing. Herb Kimble grew several businesses in the Philippines, and is considered a leading mind in sales and marketing. Check out Herb Kimble’s Pinterest page.

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Basic checklist for user interface and experience

Designing the user interface is now more important than ever and is one of the most critical roles in a web design team. Following is a basic checklist for user interface and user experience design of a website.

The first and foremost factor is to ensure that the team is happy with the design. If the product fail to excite the team behind the execution, then it would not create an impression in the market. Therefore, the product needs a team that believes in the choices they made.

Sometimes nothing will appear on screen, due to no search results, or lack of entries in the table. Therefore, you need to model out your blank states and then create UI to handle those moments.

You also need to account for every possible error state and then create a workflow that prevents that from happening. You cannot expect your users to figure out how a system works. You must help your user through the entire web browsing experience.

Whenever possible, for example when something is loading, you must show some animation that shows progress to the user that could help them know the exact time the loading is expected to finish.

Always use real data in your designs and ensure to test a dummy of the website with at least five potential end users. This will help to eradicate any glitches, before moving to a design phase.

Article by Rack Alley. You can host your website and other applications on tier one infrastructure with LA colocation of your own hardware or rented systems.


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How to Shop for a Video Wall System for Your Mission Critical Center

Summary: Budget shopping for new equipment doesn’t have to cost you an arm and a leg.

Running a command center requires allocating the necessary funds towards a functional video all to ensure data is being streamed and the operators have a quality system they can work with. This article discusses how you can shop for video wall equipment without using your entire budget.

Choose Features Your Operators Need

One of the most important aspects of creating a video wall system is figuring out what features are needed. First off, you’ll want to consult with the supervisor or manager that’s running the command center to break down a list of equipment that’s needed. Without the proper equipment, it’s nearly impossible for the operators to do their job.

However, when it comes down to it, it would be wise not to spend more than what is actually needed for your operations center workstations. Be sure to allocate your money towards equipment that you operators actually need, as oppose to it being a luxury. Remember, if it’s not helping your business, then you could be overspending.

Improving Other Areas of Your Command Center

If you have a set budget that you’re working with, you’ll want to consider the other aspects of your command center as well. Take the time to look at your budget, figure out what you’re willing to spend, and determine whether other areas of the center require an upgrade.

As a matter of fact, you may not even blow through our budget and still be able to increase your command center’s efficiency by making small upgrades here and there. ConstantTech.com, professional A/V integrators, recommend creating a checklist to see what needs to be upgraded around your center. This way, you’ll have a shopping list that you can always trim down – depending on what’s necessary.

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Google Assistant rolls out to all recent Android devices

Article written by Menlo Software

Google unveiled its new conversational assistant last year during the launch of its new Pixel phone. At the time, the assistant was launched as an exclusive to the Pixel, Home and its chat app Allo. Now Google is making the assistant available to anyone with an Android 6 or Android 7 based smartphone.

Most industry watchers did not expect the Google Assistant to be made publicly available to phones from other vendors so quickly. It was meant as a unique selling proposition for its Pixel line of smartphones. However, due in large part to the sudden increase in devices with Amazon’s Alexa, Google has been forced to change plans.

At CES 2017, Vendors announced Alexa support for smartphones, refrigerators, home appliances and even cars. The sudden spate of Alexa announcements caught everyone, including Google off-guard. These announcements meant that unless Google Assistant were made available, Alexa would be everywhere. Also, Alexa is open to third party developers. As a result, it has thousands of skills that users can apply to the device.

However, it is still not too late for Google.  It can push an update that activates the assistant on the Google application overnight. By leveraging its presence on Android, it can add more than a hundred million devices to its user base overnight. It would not be surprising to see several hundred million users by the end of the year.

This does pose a problem for its Pixel 2 smartphone, which will not have the assistant as an exclusive to boost sales.

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The best laptops for battery life

There are several features and specs that people base their decision on when buying a laptop. There is the processor speed, graphics cards, screen size, and other upgrades. However, nothing is more important than battery life. Thanks to recent advances in battery technology and power efficiency, the minimum benchmark is at least ten hours of battery life on a full charge. The models below have battery life well more than the minimum.

Lenovo ThinkPad T470

The Lenovo ThinkPad T470 comes with an optional extended battery that takes the laptop to a staggering 17 hours and 25 minutes. The battery life is not the only thing great about the laptop. You get a best-in-class keyboard, fast SSD and durable chassis. The only drawbacks are a screen that lacks brightness and anaemic speakers.

Lenovo ThinkPad X270

The second best laptop regarding battery life is another ThinkPad. Again, you get a good keyboard, swappable battery and unlike the above, a better screen. However, you need to select the correct battery options to get the 13 hours and 51 minutes of battery life. The three cell batteries provide mediocre battery life.

Dell XPS 13

The Dell XPS 13 clocks in with approximately 13 hours and 49 minutes of battery life. The XPS 13 is one of the best allround laptops you can buy today and that includes great battery life. The XPS 13 has an amazing display, good Wi-Fi and is very light. The only drawback is odd placement on the webcam.

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Tesla Model S is now the third fastest car in the world with new 100 kwh battery

Article written by Expert Fortran

Good news for new and existing owners of the Tesla Model S. As the company announced on Tuesday, there is a new 100 kwh battery pack upgrade that will make the Model S the third fastest car in the world.

The car can now accelerate from 0 to 60 miles per hour in 2.5 seconds in its famous Ludicrous speed mode says the company, rather than 2.8 seconds thanks to a new, but long-rumored 100-kilowatt battery that will also let the car travel farther, up to 315 miles, on a single charge. The Model X will take 2.9 seconds to go from 0-60 with the new battery pack.

The range issue has been one of the biggest obstacles and this will solve one of the biggest problems for people considering the switch to a Tesla.

“Range anxiety has long been one of the biggest obstacles for the adoption of electric cars,” said Jessica Caldwell, executive director of industry analysis at Edmunds.

Existing owners of the Model S and X will be able to pay an upgrade fee of $20,000 to get the  100 kwh battery upgrade. Owners awaiting delivery will have a smaller $10,000 fee have the upgrade before delivery.

The Model S P100D will start at $134,500, and the Model X 100D will start at $135,500.

Tesla said in its statement that upcoming Model 3 sedan vehicles, expected to sell for $35,000, will have the 100-kilowatt battery.

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